Category Archives: Customer Relationships

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Customer Relationships

Online Transcription – Wise, Successful Engineering for your International Business Design

not-so long-ago, I labored for an exec who’d hand-me an aging, deformed cassette record on a monthly basis (frequently while I used to be wanting to end another important undertaking for him). His studies were covered by the record for the board of the company’s. Sighing, the record would be subsequently loaded by me in to a play unit that is dirty, battle to get the foot of the appliance pedal on the list of pc cables under my workplace, and his studies are transcribed by carefully.

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Five Major Types of Loyalty Programs

Commonly, there are five major types of reward programs that are geared for customers. Each of these programs has their beneficial and problematic issues which separately may make them a burden for many customers to keep track.

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Lifetime Customer Value: Measuring Customer Service Performance

There is no one contact center KPI that can totally predict a given customer lifespan. Our latest post outlines KPIs and metrics to help determine and improve Lifetime Customer Value.

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Improving Customer Service Through Social Media

Consumers are increasingly turning to social media for a wide variety of tasks including product and service related feedback. Feedback includes online reviews, service complaints, product defects, suggestions and general inquiries. Social media platforms often create significant challenges for companies as they must retrieve, review, respond and report across a plethora of platforms and websites. These include Facebook, Twitter, LinkedIn, as well as many other platforms and sites which must be monitored and addressed. Let’s review some of the key components of an effective social media feedback and support initiative.

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How to Discover Your Spa Client’s Needs

Uncovering your spa client’s needs is more than an intake form. It is a combination of all spa areas working together: reception, technicians, facility and services. All areas have an opportunity to discover what your client needs and desires.

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Customer Service Improves Sales

Henry Ford said ‘The only foundation of real business is service’. In many companies, the customer service function sits outside of the sales channel as it is seen in some way inferior to sales. Yet customer service is integral to sales success. Without good customer service there will be no repeat sales, and repeat sales are the most profitable revenue any company can generate.

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9 Ways To Keep Your Customer SATISFIED

Wouldn’t it seem logical that businesses and/or organizations would prioritize or pay, at least a far more significant amount of attention, to identifying, serving, enhancing the experience of, and keeping their customers happy? Since few businesses can succeed, sustain themselves, and grow their businesses without maintaining happy customers, wouldn’t you think that one of the items they would emphasize would be how best to enhance their customer’s experiences? Many companies spend lots of time talking about how wonderful they treat their supporters, far too few actually end up doing so.

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Why Is It Essential To Use An Online Ticket System For Technical Support?

Why do most companies insist that their customers use such systems rather than make a simple phone call or send an email requesting support? Does it really make a difference if a message is sent through the support system or if it is sent through any other normal method of communication? This article explains why it is important that a company has a support ticket system for security and confidentiality.

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Dear Customer Service Employees

Get your retail customers posting about how great you are! It’s easy! Look for customers with kids or who are shopping for a special occasion.

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Telemarketing Call Center Services: Bringing Anticipated Outcome to Your Business

Telemarketing is an advanced form conventional marketing that was principally aimed at educating potential customers and converting them into loyal customers. With the help of predefined methods and experienced professionals, it becomes easy and affordable as well to address your audiences’ concerns.

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